HEARTS2HEARTS 1ST SINGLE ALBUM The Chase

PHOTOBOOK VERSION:

Cover

Photo Book

CD

Photocard

PACKAGE VERSION:

Package Envelope

Photo Book

CD

Photocard

MINI BOOK VERSION:

Package Envelope

Photo Book

CD

Photocard

Release Date: 02.25.2025

Shipment & Processing:

We typically receive shipments 3-7 days after release. In some cases, it may take slightly longer. Once we receive the shipment, we will process and ship orders in the order they were received (first come, first served). Please allow at least 10 days after the release date to receive your shipping confirmation.

Important: Unboxing Video Required for Claims

To ensure a smooth claims process in case of missing or damaged items, please take an unboxing video when you receive your package. If a claim is filed without an unboxing video, it will not be investigated and will be rejected. Claims must be submitted within 5 days of delivery.

IF THERE IS SOMETHING MISSING AND THE ALBUMS ARE SEALED, THIS IS A MANUFACTURING ISSUE AND WILL NOT BE SUBJECT TO RETURN/REFUND/EXCHANGES etc.

Pre-order Policy:

Please be cautious when placing pre-orders. Pre-orders are final sale and cannot be refunded, exchanged, or canceled. If you order in-stock items along with pre-order items, we will hold the in-stock items until the pre-order arrives, and everything will be shipped together.

Product Condition & Returns:

Outer packaging (box, case, sleeve, cover) may show minor damage (scratches, tears, etc.) due to manufacturing, packaging or shipping, this is will not be accepted for a return or exchange. This includes imperfections on products and printed materials (e.g., photocards). Natural bending or folding of corners may also occur and is not eligible for return or exchange.